LeakDetectorSydney (ABN 58 154 227 255), respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose information when you visit leakdetectorsydney.com.au, contact us, request a quote, book an inspection, or otherwise interact with our services.

1. Who we are

LeakDetectorSydney provides leak detection and related inspection services across Greater Sydney.

2. Information we may collect

Depending on how you interact with us, we may collect your name, phone number, email address, property/service address, information about your leak or inspection request, booking details, communications with us, information supplied for reports or insurance/strata purposes, and other information reasonably necessary to provide our services. We may also collect technical information such as browser type, device information, pages viewed, approximate location information, referring website, date/time of visits and interaction information.

3. How we collect information

We may collect information directly from you through website forms, phone calls, emails, booking requests and other communications. Some technical and usage information may be collected automatically through cookies and website technologies such as Google Analytics and Google Tag Manager.

4. How we use personal information

We may use personal information to respond to enquiries, provide quotes, schedule and deliver leak detection or inspection services, prepare reports, communicate with customers, administer bookings and payments, support insurance or strata-related documentation where requested, improve our website and services, understand website usage, measure marketing performance, prevent misuse and comply with legal obligations.

5. Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how visitors use our website and to measure website performance and marketing activity. GA4 may collect information such as pages viewed, interactions, device/browser information, approximate geographic information, traffic source and other website usage data. We use this information to improve website content, user experience and marketing effectiveness. GA4 should be configured together with the website’s consent settings in accordance with applicable privacy requirements.

6. Google Tag Manager (GTM)

We use Google Tag Manager to manage website tags and measurement technologies. GTM is a tag-management system; individual tags configured through GTM may collect information according to their purposes and settings. Marketing or analytics tags should be deployed consistently with applicable consent choices.

7. Cookies and similar technologies

Our website may use cookies and similar technologies for essential website functionality, analytics, security and marketing measurement. You can manage or disable cookies through your browser settings. Disabling some cookies may affect website functionality. If a cookie consent tool is implemented, your choices will be handled according to the options presented by that tool.

8. Marketing and communications

Where permitted by law, we may use contact information to communicate with you about enquiries, services, bookings or relevant business communications. You can ask us to stop sending marketing communications at any time.

9. Disclosure to third parties

We may disclose information to service providers and technology providers where reasonably necessary to operate our business and website, including website hosting, booking/communications systems, analytics and tag-management providers, payment providers, IT providers and professional advisers. We may also disclose information where required or authorised by law or where necessary to provide a service you have requested.

10. Overseas disclosure

Some technology and service providers may store or process information outside Australia. Where this occurs, we will take reasonable steps appropriate to the circumstances to manage the handling of personal information in accordance with applicable privacy requirements.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Retention and deletion

We retain information only for as long as reasonably necessary for service delivery, business records, legal obligations, dispute management and legitimate business requirements. When information is no longer required, we will take reasonable steps to securely delete or de-identify it, subject to legal or operational requirements.

13. Access and correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date, subject to applicable legal exceptions.

14. Privacy enquiries and complaints

For questions, requests or complaints about how we handle personal information, contact us using the details below. We will review privacy complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, technologies or legal requirements change. The updated version will be published on this page with a revised ‘Last updated’ date.